Muting Conversations on TeamSnap ONE

While hiding conversations helps declutter your view, sometimes you want a conversation to remain visible in your list but simply stop receiving notifications for new messages. This is where muting comes in handy. Muting a conversation allows you to keep an eye on it without being constantly interrupted by alerts.

Steps to Mute a Conversation

1. After logging into your TeamSnap ONE mobile app, Click the Messages tab
2. From the main Conversations screen, tap on the conversation you wish to mute
3. Click on the Three Dots Menu (•••) located in the top right corner of the screen
4. Toggle Mute Conversation on (The Toggle will Turn Green)

When you mute a conversation:

• The conversation will still show in your main conversations list, whether you are viewing "All unhidden conversations" or "Hidden conversations" (if it was hidden beforehand).
• You will not receive notifications (push notifications, sound alerts, etc.) for any new messages sent in that muted conversation.
• The conversation will generally still show a badge or indicator if there are unread messages, but it won't actively alert you.

How to Unmute a Conversation

If you decide you want to start receiving notifications for a conversation again:

1. From the main Conversations screen, tap on the conversation you wish to unmute
2. Click on the Three Dots Menu (•••) located in the top right corner of the screen
3. Toggle Mute Conversation off

The conversation will then resume sending you notifications for new messages.