Need Help with Refunds, Rosters, or Registration? Contact Your Organization

Thank you for using being a TeamSnap member. We are proud to provide the software platform that your sports organization uses to manage their registrations and seasons.

While we provide the software, we do not manage the day-to-day administration of the organizations that use our platform. Our support team does not have the authorization to alter registration data, process refunds, or provide upcoming season information.

To get the fastest and most accurate help, you will need to reach out directly to the organization running your program.

What your Organization handles:

Please contact your organization directly if you need help with:

Refunds or Cancellations: Requesting a refund, canceling a registration, or any other questions about payments or balances due.
Registration Updates: Fixing a typo, updating a birthdate, or changing a sizing preference.
Roster Requests: Asking to be placed on a specific team, with a specific coach, or grouped with a friend/sibling.
Schedules & Rostering: Questions about when practices start, game times, or when you will hear from your coach.
Program Policies: Questions about equipment, uniforms, or location changes.

What TeamSnap handles:

You can reach out to our support team if you are experiencing a technical issue with the software itself, such as:

Trouble resetting your account password.
An error message when trying to take an action in our application.
Issues downloading or logging into our mobile app.

How to Contact Your Organization

Not sure how to reach the person in charge? Here are the best ways to get in touch with them:

Check your confirmation email: Search your inbox for the registration receipt. Most organizations include their contact email or a direct reply-to address at the bottom of these emails.
Visit their website: Go to the organization's main website and look for a "Contact Us," "Board of Directors," or "Help" page.
Check the app: If your organization uses our mobile app, and you have already been rostered, check the "Roster" tab for team Coach or Manager contact information.